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TERMS AND CONDITIONS:

The contract between us will be formed when we confirm receipt of your order. Prior to this time we will be under no obligation to supply you with an order.

Items must be paid for in full as soon as the order is placed.

Standard sized items can be returned withing two weeks of receipt.

Ill fitting items due to incorrect measurements being given cannot be returned but in most cases can be altered free of charnge, if you're not happy with something, just let us know and we'll be happy to help.

Further alterations or customisation may be available at an extra cost.

 

POSTAGE & DELIVERY:

Customers will be required to pay postage and packaging charges which are dependant on the weight and destination of the package in question.

Items will be dispatched within the agreed time frame. Typically 3-4 days for in stock items/small accessories, 3-4 weeks for latex garments and 6 weeks for custom orders. In the event that extra parts have to be ordered from a different company or we are very busy we will inform you of the waiting time upon confirmation of your order.

If you require your item early for a specific event please let us know. We also offer a premium service for urgent orders at an extra cost, please contact for details.

Orders over £50 will be sent out special delivery (arriving next working day before 1pm) within the UK or with insured airmail services to the rest of the world. Smaller orders under £50 will be sent out recorded delivery (2-3 working days). For international orders we often use royal mail airsure (which can be tracked the whole way but does not require a signature) but aditional options, such as courier services can be requested.

In the event of your order not arriving on time please wait 3 working days before contacting us at enquiries@eustratia.co.uk

Royal mail does not officially consider a parcel lost until 2 weeks have passed from the estimated arrival date.

 

PAYMENT

All prices are in UK Pounds Sterling (GBP).  Payments are made online securely through Paypal.  

Why paypal? "PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details."

Other forms of payment are available on arrangement.

 

DUTIES & TAXES:

Orders outside the EU may be subject to import duties and taxes. In most cases these cannot be predicted or avoided so we cannot be held responsible for them. Any such charges most be taken care of by the buyer.

In addition we cannot be held responsible for orders being confiscated/delayed due to the actions of any customs authority or similar.

 

CUSTOM AND COUTURE: 

Custom and couture items are available upon request. Please contact enquiries@eustratia.co.uk for details or more information. If you have seen something that inspired you please feel free to include a picture.

We also offer different combinations of the features/trims already available in our collections. If you like the overall look but can’t find the perfect garment for you we are happy to create a custom version just for you, just mix and match your favourite features. You can request a customized version of any of the available items, making it more simple or elaborate to suit your needs.

Custom orders may incur a surcharge where patterns need to be made/significantly altered, please inquire for an estimated cost. 

 

STYLING:

We also offer styling for photoshoots, videos, shows etc. If you would like to loan or commission an outfit for a specific purpose and would like it styled to match a specific theme or just with matching shoes and accessories please let us know. This service is usually available at a cost but in cases of guaranteed publication, other arrangements can be made. Styling using existing samples and accessories typically costs £25 per hour plus travel to your desired location. This option is usually more economical if you wish to use more than one outfit and will also save you the hassle of washing and returning the items after the shoot.

 

LATEX CARE:

 

  • Always use talcum powder or water based lube inside latex clothing as a dressing aid.
  • Avoid heat, light and smoke.
  • Store in a cool, dark place wrapped in tissue paper.
  • Lighter coloured latex can become discoloured when placed next to strong colours .
  • Metals can damage latex, especially lighter colours discolour easily. Be careful with belts, body piercings, coat hangers and even metal trims on the garments themselves.
  • Avoid contact with all oils as they permanently damage rubber.
  • How you wash your items is up to you. Simple latex items can safely be immersed in water and washed with washing up liquid or shampoo. For garments with metallic parts or specialist/fusion fabrics we recommend washing with a sponge unless you are confident you can dry them quickly.